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Duration:
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1-day [9am to 5pm]
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Price:
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$350 per student
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Where:
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1 Eva Road, Toronto
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Audience:
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Business Process Owners, Sales, Management
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Purpose:
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Introduce the different concepts of Wireless and Mobile Technology
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Understand the various components of Wireless and Mobile Technology
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Outline the benefits and risks in building and using a Mobile and Wireless systems
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Summarize the main areas in which this technology is being used to increase profit
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The intent is to train Sales, Management, and Process personnel on the key technical and business aspects of using Wireless and Mobile systems in business.
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A. Wireless and Mobile – Technology Overview
1. Overview of Wireless and Mobile Technologies
2. Introduction to the Key Wireless and Mobile Concepts in Business
3. Introduction to Key application areas in Wireless
4. Defining key terms
B. The Wireless and Mobile World in Business
1. Different Wireless/Mobile systems that exist
a. Different systems are used in different processes
2. Who are the main users of Wireless/Mobile systems
a. There are many users of both systems and each user has
a different need
3. What are the main functionalities of Wireless/Mobile systems
a. Clients and competitive positioning necessitate certain
key ‘core’ features
b. Key areas of functionality
4. What are the main components of a good Wireless/Mobile system
a. The main business components in an end to end system
b. The key technology components
c. The key functional workflow components in an end to end system
5. Architecture and technology in Wireless/Mobile systems:
a. Internet Architecture
b. Wireless Architecture
c. Overall Technology Architecture
d. Building a CRM and SFA system
i. Case Study
6. How to Connect and steps in synchronizing data
a. Technologies involved in getting data from A to B
b. Hardware, software, Internet, Wireless discussed
c. How to manage data?
7. The Portal and BI
a. Business Intelligence and Data usage
i. Case Study
8. Why your client will like it
a. Types and varieties of Reporting
b. Information and Business Process improvement
c. Management Issues
i. Case Study
9. Security and Management concerns
a. Levels of security
b. Technologies to ensure security
10. Issues in using Wireless/Mobile
a. What is Good
i. Cash and Client Management
ii. Faster to Market
iii. Product Development
b. What can go wrong and be bad
i. Nothing is easy – main areas where projects fail
ii. Case Study
11. Managing the transition
a. Project Management
b. Technology Management
c. Risk Management
i. Process, Perception, Privacy, Politics
d. Checklist of Items to use to ‘Get Ready’
12. Return on Investment and how to measure it
a. Methodologies
b. What to look for from real world case examples
i. Case Study
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To register please print the attached registration form,
fill it out, sign and send it by fax to 416-622-4130. We will fax to you the Invoice. Payment is due in full one week prior the course date. You can mail the cheque payment to:
MTI/ CRM-Trilogix
# 302 - 1 Eva Road
Toronto, On, M9C 4Z5
If you have any questions don’t hesitate to
contact Anthony at 416-259-3343 x 26
or
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